Welcome to LumaEyes LLC! We understand you may have some questions when purchasing eyewear and using our services. Below are answers to some frequently asked questions to help you better understand our products and services.

1. How do I place an order?

You can browse our products on our website and add the items you want to your cart. At checkout, you will need to provide the necessary personal and payment information to complete your order.

2. How long does order confirmation and processing take?

After placing your order, you will receive a confirmation email confirming that you have successfully submitted it. Our processing time is usually 1-3 business days, with the exact shipping time depending on stock and shipping location.

3. Can I cancel or change my order?

If you wish to cancel or change your order, please contact us as soon as possible. We will try our best to accommodate your request, but once the order is in the processing stage, changes or cancellations may not be possible.

4. How do I check my order status?

You can check your order status by logging into your account. If you did not create an account at checkout, we can also help you find your order information using the email address you provided.

5. What payment methods are available?

We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and certain electronic payment methods. Please check the checkout page for all available options.

6. How do I process returns and exchanges?

We want you to be satisfied with your purchase of eyeglasses. If you need to return or exchange an item after receiving it, please contact us within 30 days. The product must be unused and in its original packaging. Specific return and exchange procedures will be provided in an email.

7. Do I need to pay extra for shipping?

Shipping costs will be calculated at checkout, and the exact amount depends on your address and chosen shipping method. We offer different shipping options for you to choose from.

Thank you for choosing LumaEyes LLC. We are committed to providing you with excellent products and services. Please feel free to contact us if you have any further questions.