Thank you for choosing LumaEyes LLC. We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, we offer a simple refund and exchange policy to ensure your shopping experience. Below are our refund terms and procedures:

1. Refund Policy

You can request a refund or exchange within 30 days of receiving the goods. The product must be unused and in its original packaging with all tags.

2. Return Conditions

You can apply for a return or exchange in the following situations:

Product Damage: If the goods you received were damaged in transit, please contact us within 48 hours of receipt and attach relevant photos as evidence.

Incorrect Goods: If the goods you received do not match your order, please contact us within 7 days of receipt.

Dissatisfaction: If you are not satisfied with the glasses, you can apply for a return within 30 days of receipt.

3. Return Process

Contact Customer Service: Please contact our customer service team by email or phone, providing your order number and a detailed description of the problem. We will confirm your eligibility for a return and provide return authorization.

Preparing your return package: Please pack the item along with all accessories and the original packaging, ensuring it is not damaged during shipping.

Returning by mail: Return the package to the following address: 5204 BABB AVE，RIVERSIDE, CA 92503 . Keep your mailing receipt: Please keep your mailing receipt for future tracking.

4. Refund Processing Time

Once we receive your return package, we will inspect it within 5-7 business days. Once approved, we will process your refund within 3 business days. If the refund was processed via the original payment method, it may take several business days for the amount to appear in your account.

5. Exchange Policy

If you wish to exchange an item, please inform our customer service team when submitting your return request, specifying the item you wish to replace. The exchange process is similar to the return process, and shipping costs are borne by the buyer.

Thank you for choosing LumaEyes LLC. We look forward to providing you with a satisfactory shopping experience!