Welcome to LumaEyes LLC. We respect your privacy and are committed to protecting your personal information. This Privacy Policy details how we collect, use, and protect your information, and your rights in this regard.

Information Collection

When you shop on our website, register an account, or interact with us, we may collect the following types of information:

Personally Identifiable Information: Such as your name, email address, mailing address, and phone number.

Payment Information: Such as credit card number and billing address (Please note that we process your payment information through secure payment processing services; LumaEyes LLC does not store your credit card information).

Usage Data: Including the time you visit our website, the pages you view, and product content.

Information Use

The information we collect will be used for the following purposes:

Order Processing: To ensure that your purchased eyeglasses are processed and shipped promptly.

Customer Service: To respond to your inquiries, improve service quality, and process return and exchange requests.

Marketing Campaigns: If you choose to receive these, we will send you information about new products, promotions, and company news.

Website Improvement: To analyze usage data to improve the website experience and product recommendations.

Information Protection

We take various security measures to protect your personal information from unauthorized access, use, or disclosure. All sensitive information (such as payment information) is encrypted using Secure Sockets Layer (SSL) technology to ensure security during transmission.

Information Sharing

We promise not to sell or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may work with third parties providing services (such as shipping, payment processing, customer service, etc.) and share information only for the purposes necessary to perform the services.

Legal Requirements: We may disclose your information if required by law or to protect the rights, property, and safety of us, users, or others.

Your Rights

You have the right to access, correct, or delete the personal information we collect about you. You can also choose not to receive our marketing emails at any time by clicking the “unsubscribe” link in the email.

Privacy Policy Updates

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on our website and notify you by email before the changes take effect. Please check back regularly for changes to our Privacy Policy.

Thank you for choosing LumaEyes LLC. We are committed to protecting your privacy and providing excellent service!